Privacy Policy

Privacy Policy Scope

This Privacy Policy identifies and describes the way RYW Community Systems Ltd (BetterPoints) uses and protects the information we collect about users. All use of BetterPoints' products and services, as well as visits to our websites and apps, are subject to this Privacy Policy. BetterPoints agrees to store and process all personal information it collects from you in accordance with the Data Protection Act 1998.

The Information We Collect, How We Collect It, And How We Use It.

We may collect different types of personal and other information based on your use of our products and services.

Some examples include:

  • Contact Information that allows us to communicate with you -- including your name, address, and e-mail address;
  • BetterPoints' Websites’ and Apps’ Usage, Viewing and other Technical Information about your use of our network, services, products or websites.

We collect information in two primary ways:

  • You give it to us when you register or log in directly with our websites and apps or with a Social Media login such as your Facebook/Twitter/Linkedin  credential;
  • We collect it automatically when you visit our websites or use our products and services.

We may use the information we collect in a variety of ways, including:

  • Providing you with the best user experience possible;
  • Providing the services you use, and to respond to your questions;
  • Communicating with you regarding service updates, offers, and promotions;
  • Delivering customized content that may be of interest to you;
  • Addressing network integrity and security issues;
  • Investigating, preventing or taking action regarding illegal activities, violations of our Terms of Service, or Acceptable Use Policies.

Online Activity Tracking

We collect information about your activity on BetterPoints websites and apps for a number of purposes using technologies such as cookies, user behaviour, and server log files.

We use that information to help tailor the content you see on our site and apps.

BetterPoints may collect information about your computer or mobile device such as your IP address, operating system and browser type, for administrative purposes and to report aggregated anonymised information to our business users. This is statistical data about the browsing actions and patterns of users of the app and services (including yourself), but it will not identify you personally and does not identify any personal details whatsoever.

For the same reasons, BetterPoints may obtain information about your usage of the app and services by using a cookie file which is stored on your device. Cookies contain information that is transferred to your device’s internal memory. They help BetterPoints to improve the app and services and to deliver a better and more personalised service. They enable us to do things like (a) store information about your preferences (to help tailor the app and services to the user’s individual needs) (b) speed up your searches and (c) recognise when you return to the ap or service.

Currently BetterPoints uses an “implied consent” policy which means that BetterPoints assumes you are happy with the way it uses its cookies. If you’re not happy with its policy on cookie usage, you should either not use this App or you can refuse to accept cookies by activating the setting on your device or computer which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the app and services. Unless you have adjusted your device setting so that it will refuse cookies, our system will issue cookies when you log on or use the app or service. BetterPoints’ partners and advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements and external links within our app or service.

Information Sharing

With BetterPoints Products: Subject to applicable legal restrictions, BetterPoints products may share your Personal Information with each other to make sure your experience:

  • Is as seamless as possible;
  • Benefit fully from what BetterPoints has to offer.

In Other Circumstances, we may provide Personal Information to non-BetterPoints companies or other third parties for purposes such as:

  • Companies with whom we have developed an integrated solution and for which you have opted in to use and share data;
  • Complying with court orders and other legal processes;
  • To assist with identity verification, and to prevent fraud and identity theft;
  • Enforcing our agreements and property rights.

Anonymous & Aggregated Information

  • We collect some information on an anonymous basis. We also may anonymize the personal information we collect about you.
  • We obtain aggregate data by combining anonymous data that meet certain criteria into groups.
  • We may share aggregate or anonymous information in various formats with trusted non-BetterPoints entities, and may work with those entities to do research and provide products and services.

Safeguarding Your Information: Our Policy on Data Protection and Security

  • We do not sell your Personal Information to anyone for any purpose without your permission.
  • We maintain information about you in our business records while you are a user, or until it is no longer needed for business, tax, or legal purposes.
  • We have implemented encryption or other appropriate security controls to protect Personal Information when stored or transmitted by BetterPoints.
  • We require non-BetterPoints companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this Policy. We do not allow them to use such information for any other purpose.
  • The data that we collect from you shall not be transferred to or stored at, a destination outside the European Economic Area (“EEA”).  All information you provide to BetterPoints is stored on our secure servers.
  • You are responsible for keeping confidential the password that you submit to BetterPoints on registration at the website or the app.  BetterPoints asks you not to share a password with anyone.
  • The transmission of information via the internet is not completely secure. Although BetterPoints will do its best to protect your personal data, we cannot guarantee the security of your data transmitted to the website or app. Such transmission shall be at your own risk.
  • Once BetterPoints receives your information, it will take operational and technical steps and use security procedures to safeguard and secure it and to try to prevent unauthorised access.

Links to/from Other Web Sites

BetterPoints is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

Access To Information & Customer Service

The Data Protection Act 1998 gives you the right to access the information that RYW holds about you. If you want RYW to send you details that it holds about you please write to RYW Community Systems Ltd, attention: Privacy Officer at Synergis House, 21 Crockhamwell Road, Woodley RG5 3LE, UK. Please note that any request made by you for access to your details may be subject to payment of a fee of £10 which covers BetterPoints’ costs in providing you with the information requested.

If you have any other questions or concerns about the service please contact us at privacy@betterpoints.uk or write to us at RYW Community Systems Ltd, Privacy Policy, Synergis House, 21 Crockhamwell Road, Woodley RG5 3LE, UK.

BetterPoints is the trading name of RYW Community Systems Ltd Registered in England and Wales No: 7356214. Registered address: The Courtyard, Shoreham Road, Upper Beeding, Steyning, West Sussex, BN44 3TN

Last Updated: 18/02/2016